About us

Our aim is to make your life easier.

By focusing on our service, relationships and products.  

 

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Service you can rely on

We know that excellent and consistent service is important to you. That’s why we’re proud to provide you with:

  • an award winning application system, which allows you to securely upload documents and communicate straight to your underwriter
  • streamlined processes, including day one valuation instruction
  • direct access to underwriters providing fast, consistent decisions
  • industry expertise and support from our experienced telephone and field-based account managers.

Working with you

We want to work closely with you to better understand and be responsive to your needs:

  • Speak to your account manager. They'll make sure your comments are given to the right people
  • Complete our surveys. When you submit business we'll send you a survey. Complete this form and send it back to us
  • Your feedback is welcome. If there’s anything we can do or improve on, we’ll aim to do it for you.

Wide product choice

We can offer you a broad range of products, giving your customers greater choice:

  • Fixed and variable residential products for both purchases and remortgages
  • Start more conversations with First Start. First Start boosts your customers’ borrowing power by combining their income with that of a sponsor. So together they can borrow more, responsibly
  • Buy to Let products, available to Consumer Buy to Let (CBTL) and Investment Property Loans (IPL) customers
  • Interest only products. 

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Our award winning system

Our online mortgage application system is simple to use and easy to understand.

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Document upload
Securely upload multiple documents per application
Case Messaging
2-way communication straight to your underwriter
Document Bundling
Single documentation for compliance evidencing