Service update

 Our current service levels as at

9am, 15 December 2017

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Approval in Principle referrals

that were referred on:

As soon as your AIP has been reviewed, you'll receive an email to view your case update in our online application system.

Full application referrals

that were referred on:

As soon as your application has been reviewed, you'll receive an email to view your case update in our online application system.

Telephony services

Our intermediary enquiry line are currently answering calls in:

Fully packaged case assessments

Underwriters are working on fully packaged cases submitted to them on:

Just log into our online application system for up to date information.

Applications to offer

are currently taking:

Please ensure the Valuation Fee is paid (if applicable) and our document and criteria requirements are met to avoid any delays. Log into our online application system to see your status updates.

Standard valuation reports

From accepted instruction to receipt of report, our average turnaround time is:

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Our award winning system

Our online mortgage application system is simple to use and easy to understand.

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Document upload
Securely upload multiple documents per application
Case Messaging
2-way communication straight to your underwriter
Document Bundling
Single documentation for compliance evidencing