Pre-application support

Getting quick pre-application answers

Take a look at the tools we have available to get your pre-application queries answered as quickly as possible:

Online support

• Criteria Lookup – check your clients’ suitability for our products. Criteria is available for Residential, Buy to Let and Bespoke
• Affordability Calculators – accurate, quick and easy to use. Get an instant estimate of how much your client could borrow with us
• Frequently Asked Questions – find answers to the most commonly asked queries
• Service Update – get a quick overview of our service levels and application to offer timescales before placing a case
• Solicitor Search – check if a solicitor or licensed conveyancer is on our panel. See our page on solicitors and licensed conveyancers for further details on working with legal firms.

Getting in touch

• Pre-application Live Chat – ask questions and get answers from our pre-application query team
• Contact Lookup – easily find your dedicated contact. All you need is your FCA number and postcode.

Forgotten your password?

If you've registered before but forgotten your password, simply visit our online application system log in page and choose ‘forgotten password’. You’ll receive an automated email to reset your password. You may need to check your spam/junk folder.

Further support

For help using our online application system, please see our submitting an online application help page.