Services for our existing customers

Product Transfers

We've made it quick and easy to secure a new rate for your client with our online product transfer service.

Not sure how to do a product transfer online?

• Take a look at our how to submit a product transfer page, or
• Watch our short product transfer video.

Make sure to check our current product transfer products. And see our product transfer information page for further details.

A small number of customer accounts are unable to do product transfers online. If you find this is one of your clients, please get in touch with your dedicated support and they'll be happy to help.

Further Advances

If your client wants to borrow more money on their mortgage, you could help them apply for a further advance with us.

See our Further advance information page for everything you need to know.

Porting & Moving

If your client is looking to move, you could help them port their rate to a new property or take out a new loan with us. All rates are portable, subject to the terms and conditions of the original mortgage offer, current lending criteria and affordability.

See our Porting and moving information page for everything you need to know.

Supporting your Bank of Ireland clients

We're right here, helping you to support our existing Bank of Ireland customers.

Take a look at the different resources we have available:

• Vulnerable Customers - learn about defining a vulnerable customer, how to identify one and how to let us know you have a client that needs additional support.
• Mortgage Charter - find out about the support we're able to offer to existing residential mortgage customers as a member of the Charter.
• Consumer Duty - learn about what Consumer Duty is and how we can all work to deliver good outcomes for customers.